ABU Cares

FAQ - General 20

• Can I get notified when a product comes back in stock?
• Does ABUniverse ship discreetly? What packaging do you use?
• How to Cancel Your Order, and Policies Regarding Returns and Refunds
• I bought ABU products from another vendor. Who do I contact for support?
• I have an unauthorized payment from STROM 425-245-5210 on my bank statement. What do I do?

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ABU United States 7

• Can I Ship to a PO BOX?
• I only received half of my order! Where is the other part?
• Can I "Will-Call" & Pick Up My Order?
• My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
• How to Order to a US Military Address

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ABU Canada 5

• When will my order ship?
• Can I Ship to a PO BOX?
• Can I buy from ABU through ODSP?
• ABU Canada Holiday Closures
• Can I collect an order from you? Do you have a physical store?

ABU United Kingdom 6

• Can I collect an order from you? Do you have a physical store?
• What shipping services do you use?
• Contact Us
• Pickup Shops
• ABU UK Holiday Closures

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ABU Australia 7

• ABUniverse Australia Packing
• What Courier Service does Australia use?
• Local Pick-up
• Can I ship to P.O. Box or Parcel Locker?
• Australia - Sample packs

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ABU Europe 7

• Where do you ship to? How much does it cost and how long does it take?
• What carriers do you use?
• Parcel Shops, pick up locations and packstations.
• Ordering from Norway or Switzerland? Please check here first!
• ABU EU Holiday Closures

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