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Frequently Asked Questions
FAQ - General
21
How is ABU responding to the Coronavirus outbreak?
What does Economy Flat Rate Shipping mean? (US48, Canada, & Australia)
Can I get notified when a product comes back in stock?
Does ABUniverse ship discreetly? What packaging do you use?
How to Cancel Your Order, and Policies Regarding Returns and Refunds
See all 21 articles
ABU United States
7
Can I Ship to a PO BOX?
I only received half of my order! Where is the other part?
Can I "Will-Call" & Pick Up My Order?
My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
How to Order to a US Military Address
See all 7 articles
ABU Canada
4
When will my order ship?
Can I Ship to a PO BOX?
Can I buy from ABU through ODSP?
ABU Canada Holiday Closures
ABU United Kingdom
5
Can I collect an order from you? Do you have a physical store?
What carriers do you use?
Contact Us
Pickup Shops
ABU UK Holiday Closures
ABU Australia
7
Can I ship to P.O. Box or Parcel Locker?
ABUniverse Australia Packing
Local Pick-up
Can my order be shipped through Australia Post?
Not home to accept delivery of an order.
See all 7 articles
ABU Europe
5
Where do you ship to? How much does it cost and how long does it take?
Ordering from Norway or Switzerland? Please check here first!
What carriers do you use?
Parcel Shops
ABU EU Holiday Closures