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Frequently Asked Questions
FAQ - General
20
What does Economy Flat Rate Shipping mean? (US48, Canada,)
Can I get notified when a product comes back in stock?
Does ABUniverse ship discreetly? What packaging do you use?
How to Cancel Your Order, and Policies Regarding Returns and Refunds
I bought ABU products from another vendor. Who do I contact for support?
View all 20
ABU United States
7
Can I Ship to a PO BOX?
I only received half of my order! Where is the other part?
Can I "Will-Call" & Pick Up My Order?
My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
How to Order to a US Military Address
View all 7
ABU Canada
4
When will my order ship?
Can I Ship to a PO BOX?
Can I buy from ABU through ODSP?
ABU Canada Holiday Closures
ABU United Kingdom
5
Can I collect an order from you? Do you have a physical store?
What carriers do you use?
Contact Us
Pickup Shops
ABU UK Holiday Closures
ABU Australia
7
ABUniverse Australia Packing
What Courier Service does Australia use?
Local Pick-up
Can I ship to P.O. Box or Parcel Locker?
Australia - Sample packs
View all 7
ABU Europe
7
Where do you ship to? How much does it cost and how long does it take?
Ordering from Norway or Switzerland? Please check here first!
What carriers do you use?
Parcel Shops
ABU EU Holiday Closures
View all 7