ABU Cares

FAQ - General 19

• How to Cancel Your Order, and Policies Regarding Returns and Refunds
• What does Economy Flat Rate Shipping mean? (US48, Canada, & Australia)
• Does ABUniverse ship discreetly? What packaging do you use?
• I bought ABU products from another vendor. Who do I contact for support?
• I have an unauthorized payment from STROM 425-245-5210 on my bank statement. What do I do?

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ABU United States 7

• Can I Ship to a PO BOX?
• I only received half of my order! Where is the other part?
• Can I "Will-Call" & Pick Up My Order?
• My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
• How to Order to a US Military Address

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ABU Canada 4

• When will my order ship?
• Can I Ship to a PO BOX?
• Can I buy from ABU through ODSP?
• ABU Canada Holiday Closures

ABU United Kingdom 5

• Can I collect an order from you? Do you have a physical store?
• What carriers do you use?
• Contact Us
• Pickup Shops
• ABU UK Holiday Closures

ABU Australia 8

• Can I ship to P.O. Box or Parcel Locker?
• ABUniverse Australia Packing
• Local Pick-up
• Can my order be shipped through Australia Post?
• New Zealand Shipping

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ABU Europe 4

• Where do you ship to? How much does it cost and how long does it take?
• Ordering from Norway or Switzerland? Please check here first!
• What carriers do you use?
• ABU EU Holiday Closures