1.) Customer must pay to reship an order that was returned to sender. This includes, but is not limited to, orders for which we were given an incorrect address, or ones that were shipped to a UPS location but not picked up within the five day holding window. ABUCares will contact the customer regarding their order to arrange the shipment. Orders will be held for 60 days, after which they will be unpacked and no longer eligible to reship.
2.) Customer must pay for UPS intercepts. UPS charges us a fee for intercept services: hold for will call pickup, reschedule delivery, return to sender, and change delivery address. The flat fee is usually $15.90, but may be increased depending on the intercept type. This fee must be paid by the customer before the intercept is requested to UPS. If an order needs an intercept or reship due to a mistake on ABU's part, there is no fee to the customer.
3.) Daily shipping cutoff is 1PM for each warehouse. Any orders received after that time are not guaranteed to ship out on that day.
4.) Customer must file their own claim, to the shipping carrier, for damage incurred in transit. Lost package claims, however, depend on the carrier:
For USPS, contact your local post office.
For UPS, contact ABUCares, as lost package claims are best started by the shipper.