FAQ - General

Can I get notified when a product comes back in stock?
Now you can! We've just recently added this feature to our websites. On each product page, you'll now see a new button that allows you to add yourse...
Thu, Jun 4, 2020 at 11:58 AM
Does ABUniverse ship discreetly? What packaging do you use?
Yes! We Ship Discreetly. We have two packaging options, depending on what you select on your order.  1. Our poly mailers are sturdy and opaque, ye...
Thu, Aug 31, 2023 at 3:05 AM
How to Cancel Your Order, and Policies Regarding Returns and Refunds
TABLE OF CONTENTS Australia, Europe Shipment has not yet processed Shipment has already been processed United States, Mexico, Canada, Japan General ...
Mon, Nov 14, 2022 at 4:54 AM
I bought ABU products from another vendor. Who do I contact for support?
If we sell it, we support it, regardless of which of our stores or certified resellers sold it. Send us a ticket using the "New support ticket" li...
Thu, Jan 31, 2019 at 11:29 AM
I have an unauthorized payment from STROM 425-245-5210 on my bank statement. What do I do?
Contact abucares via ticket or email. We'll work with you and do what we can to resolve the issue. We will need to collect some information from you in ...
Tue, Aug 29, 2017 at 1:04 PM
I need an urgent order change! What do I do?
If you need a change quickly made to an order you placed, call us or submit a ticket as soon as you can. Time is often of the essence, and if your order has...
Wed, Oct 24, 2018 at 4:29 PM
Do ABU products have latex?
They do not. We make every effort for our products to be as hypoallergenic as possible, and this includes using no latex.
Fri, Jan 3, 2020 at 3:00 PM
ABU Shipping Policies & Advisements
1: Customer must pay to reship an order that was returned to sender if the fault was not on the shipping carrier or ABU. This includes, but is not lim...
Tue, Sep 8, 2020 at 3:36 PM
Diapersuit Exchange Program Details
So you've ordered a diapersuit, received it, and tried it on. You've decided that it doesn't fit quite right, or it's perfect but you want a...
Thu, Aug 31, 2023 at 3:29 AM
Your site says my zip code is incorrect. Now I have multiple pending charges. What changed and how do I get my money back?
We have made some changes to our payment gateway, specifically to increase security and reduce instances of potential fraud. For some time, our payment acce...
Wed, Mar 17, 2021 at 4:43 PM