FAQ - General

ABU Shipping Policies & Advisements
1: Customer must pay to reship an order that was returned to sender if the fault was not on the shipping carrier or ABU. This includes, but is not lim...
Tue, Sep 8, 2020 at 3:36 PM
Can I get notified when a product comes back in stock?
Now you can! We've just recently added this feature to our websites. On each product page, you'll now see a new button that allows you to add yourse...
Thu, Jun 4, 2020 at 11:58 AM
Can I preorder a product that's out of stock?
Usually not.  We will occasionally offer preorders at our discretion, and this will generally be for very popular products that have been out of stock f...
Wed, Jul 14, 2021 at 10:34 AM
Diapersuit Exchange Program Details
UPDATED 27TH OF FEB 2024. So you've ordered a diapersuit, received it, and tried it on. You've decided that it doesn't fit quite right, or it&#...
Tue, Feb 27, 2024 at 7:44 AM
Do ABU products have latex?
They do not. We make every effort for our products to be as hypoallergenic as possible, and this includes using no latex.
Fri, Jan 3, 2020 at 3:00 PM
Do you have coupons or discounts?
We do not have coupons or discounts generally available on request. That is not to say they do not exist, though they are almost always given out for a spec...
Thu, Aug 31, 2023 at 4:01 AM
Does ABU sell Gift Cards?
We do! Our Gift Cards can be purchased on most of our regional websites . A range of links have been provided below. US - https://us.abuniverse.com/produc...
Thu, Apr 18, 2024 at 6:58 AM
Does ABUniverse ship discreetly? What packaging do you use?
Yes! We Ship Discreetly. We have two packaging options, depending on what you select on your order.  1. Our poly mailers are sturdy and opaque, ye...
Thu, Aug 31, 2023 at 3:05 AM
How do holidays affect shipping?
Just because it's a holiday doesn't mean we're not necessarily here; some of our warehouse teddy bears are real workaholics! That being ...
Thu, Nov 12, 2015 at 3:02 PM
How to Cancel Your Order, and Policies Regarding Returns and Refunds
The quickest way to cancel your order is to do so via your account at Abucares.com or by following the link to view your order in your order confirmation em...
Thu, Apr 18, 2024 at 6:27 AM