FAQ - General

How is ABU responding to the Coronavirus outbreak?
As the SARS-CoV-2 virus, and its resulting disease, COVID-19, continue to affect more and more people globally every day, we at ABU have been enacting safet...
Tue, Jun 9, 2020 at 10:01 AM
What does Economy Flat Rate Shipping mean? (US48, Canada, & Australia)
If you elect to take advantage of our Economy shipping offer, that means you're okay with us picking the most cost effective way to ship your order to...
Thu, Mar 26, 2020 at 12:50 PM
Can I get notified when a product comes back in stock?
Now you can! We've just recently added this feature to our websites. On each product page, you'll now see a new button that allows you to add your...
Thu, Jun 4, 2020 at 11:58 AM
Does ABUniverse ship discreetly? What packaging do you use?
Yes! We Ship Discreetly. We have two packaging options, depending on what you select on your order.  Our poly mailers are sturdy and opaque, yet ...
Tue, Sep 4, 2018 at 10:22 AM
How to Cancel Your Order, and Policies Regarding Returns and Refunds
To cancel an order that is still in Processing status: 1: Log into your account using the My Account link at the top of the store page.  2: Click on the O...
Wed, Jun 24, 2020 at 12:27 PM
I bought ABU products from another vendor. Who do I contact for support?
If we sell it, we support it, regardless of which of our stores or certified resellers sold it. Send us a ticket using the "New support ticket" li...
Thu, Jan 31, 2019 at 11:29 AM
I have an unauthorized payment from STROM 425-245-5210 on my bank statement. What do I do?
Contact abucares via ticket or email. We'll work with you and do what we can to resolve the issue. We will need to collect some information from you in...
Tue, Aug 29, 2017 at 1:04 PM
I need an urgent order change! What do I do?
If you need a change quickly made to an order you placed, call us or submit a ticket as soon as you can. Time is often of the essence, and if your order has...
Wed, Oct 24, 2018 at 4:29 PM
Do ABU products have latex?
They do not. We make every effort for our products to be as hypoallergenic as possible, and this includes using no latex.
Fri, Jan 3, 2020 at 3:00 PM
ABU Shipping Policies & Advisements
1: Customer must pay to reship an order that was returned to sender if the fault was not on the shipping carrier or ABU. This includes, but is not lim...
Mon, Oct 28, 2019 at 11:43 AM