FAQ - General

How to Cancel Your Order, and Policies Regarding Returns and Refunds
To cancel an order that is still in Processing status: 1: Log into your account using the My Account link at the top of the store page.  2: Click on the O...
Mon, Mar 12, 2018 at 9:43 AM
What does Economy Flat Rate Shipping mean? (US48 & Canada)
If you elect to take advantage of our Economy shipping offer, that means you're okay with us picking the most cost effective way to ship your order t...
Tue, Feb 20, 2018 at 12:03 PM
Does ABUniverse ship discreetly? What packaging do you use?
Yes! We Ship Discreetly. We have two packaging options, depending on what you select on your order.  Our poly mailers are sturdy and opaque, yet ...
Mon, Mar 12, 2018 at 9:46 AM
I have an unauthorized payment from STROM 425-245-5210 on my bank statement. What do I do?
Contact abucares via ticket or email. We'll work with you and do what we can to resolve the issue. We will need to collect some information from you in...
Tue, Aug 29, 2017 at 1:04 PM
I need an urgent order change! What do I do?
If you need a change quickly made to an order you placed, call us or submit a ticket as soon as you can. Time is often of the essence, and if your order has...
Fri, Dec 29, 2017 at 11:08 AM
ABU Shipping Policies & Advisements
1.) Customer must pay to reship an order that was returned to sender. This includes, but is not limited to, orders for which we were given an incorrect...
Mon, Apr 23, 2018 at 3:17 PM
White Diapersuit Exchange Program Details
So you've ordered a white diapersuit, received it, and tried it on. You've decided that it doesn't fit quite right, or it's perfect but ...
Tue, May 8, 2018 at 1:29 PM
Your site says my zip code is incorrect. Now I have multiple pending charges. What changed and how do I get my money back?
We have made some changes to our payment gateway, specifically to increase security and reduce instances of potential fraud. For some time, our payment acce...
Fri, Dec 29, 2017 at 11:10 AM
ABU Product Support Guidelines & Guarantees
If we sell it, we support it, regardless of which of our stores or certified resellers sold it. Send us an email or ticket, or call the support number for y...
Fri, Feb 10, 2017 at 2:52 PM
Why do I have multiple tracking numbers?
If you notice at the bottom of your shipment notification email that multiple tracking numbers are listed, then yes, you have multiple packages in transit t...
Thu, Aug 24, 2017 at 10:56 AM