FAQ - General

Why do I have multiple tracking numbers?
If you notice at the bottom of your shipment notification email that multiple tracking numbers are listed, then yes, you have multiple packages in transit t...
Thu, Aug 24, 2017 at 10:56 AM
Can I preorder a product that's out of stock?
Usually not.  We will occasionally offer preorders at our discretion, and this will generally be for very popular products that have been out of stock f...
Mon, Jul 15, 2019 at 3:35 PM
What size box does my order come in? How heavy is it?
For Space/Pawz/Simple: 10pk Medium: 14x10x8, 5lb 10pk Large/XL: 14x12x8, 6lb 40pk Medium: 20x16x14, 21lb 40pk Large/XL: 22x16x14, 22lb 80pk ...
Tue, Jun 14, 2016 at 3:12 PM
What comes in the box with my product?
Orders that ship straight from the ABU warehouse receive: 1. Postcard 2. Stickers 3. Packing Slip 4. Dum Dum Suckers (USA Only) Sample Order: If ...
Fri, Dec 29, 2017 at 11:17 AM
How do holidays affect shipping?
Just because it's a holiday doesn't mean we're not necessarily here; some of our warehouse teddy bears are real workaholics! That bei...
Thu, Nov 12, 2015 at 3:02 PM
Do you have coupons or discounts?
We do not have coupons or discounts generally available on request. That is not to say they do not exist, though they are almost always given out for a spec...
Wed, Oct 24, 2018 at 3:25 PM
My Order says that it is on HOLD? What does this mean?
If you received an email stating that your Item was on HOLD it means that your package is in Processing and will be shipped out at the earliest convenience....
Fri, Dec 29, 2017 at 11:19 AM
Those stickers are amazing! Who are the artists?
The amazingly colorful and playful stickers available in our Online Sticker Store are courtesy of artists Aito Kitsune and Lil Chu.  They are both incre...
Fri, Feb 10, 2017 at 2:51 PM
What shows on my credit card statement when I purchase from ABUniverse?
Credit card charges will show up as "SHABU" or as of June 9th 2016 it will say "STROM". SHABU stands for "Strom Holdin...
Mon, Aug 1, 2016 at 11:24 AM