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Frequently Asked Questions
FAQ - General
Can I "Will-Call" & Pick Up My Order?
What shows on my credit card statement when I purchase from ABUniverse?
What shipping company does ABUniverse use?
Does ABUniverse ship discretely?
Can I cancel my order if it has already shipped?
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My ABUniverse Account
How Do I Reset My Password?
I Forgot My Email Address I Signed Up With. What Do I Do?
Urgent Order Changes
I want to change the address the package is being shipped to. What do I do?
I Received My Diapers In The Wrong Size! What Do I Do?
I Ordered The Wrong Sized Diapers! What Do I Do?
I Received the Wrong Product! What Do I Do?
Forgot To Use Gift Card
I Lost My Coupon Code! Can I Get Another One?
My Order Status
My Order Status Is "NEW." What Does This Mean?
My Order Says It's "On HOLD." What Does This Mean?
My Package Is Labelled As "PROCESSING." What Does This Mean?
My Package's Status Is "SHIPPED." What Does This Mean?
My Order's Status Is "Will-Call". What Does This Mean?
Incorrect Product (ABU's Mistake)
I Received The Wrong Size/Type Of diaper. What Do I Do?
Incorrect Size (ABU's Mistake)
I Got The Wrong Sized Product! What Do I Do?
Sample Gift Code Is Missing
I Was Supposed To Get a $5 Gift Code With My Order. Where Is It?
Product Is Damaged In Transit
My Package Arrived Damaged. What Do I Do?
Product is Damaged/Defective
What If my Diapers are Defective or Damaged?
What if ABU runs out of what I ordered?
Shipping / Tracking
Control Your Order Shipping Options With "UPS My Choice"
How Do I Ship My Package To A UPS Facility?
Why Is USPS Used To Ship Sample Packs?
Do you Ship to Australia or New Zealand?
Does ABU Ship to Europe/EU/England?
My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
Vintage 2-Tab Diapers
Super Dry Kids V2
Premium 4-Tab Diapers
How Can I Stay Updated With ABU Through Email?
How Do I Check ABU's Twitter Updates?
How Do I See ABU's Facebook Updates?
Coupons / Promos / Military Discounts
I Have Served In the Armed Services. How Do I Receive My Discount?
Do you offer a military discount?
Ideas / Modeling / Employment
Designs & Ideas
I Have Some Cool Designs I'd Like To Share! Where Can I Send Them?
How Do You Select Models For The ABU Website? Can I Be An ABU Model?
Is ABU Hiring?
Accepted Payment Options
What if Paypal Is My ONLY Payment Option?
How Do I Process Canadian Payments (CAD) With Paypal?
ABU Gift Cards
All Major Credit Cards
FSA & HSA
I Received a FSA Card from My Company. Can I Use That For Diapers?
Does ABU Accept Money Orders?
ABU Product Distributors
Does Anyone in Australia Carry ABU Products?
ABU United Kingdom
Does Anyone in the UK Carry ABU Products?