ABU Cares
English
English
French
German
Japanese
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Frequently Asked Questions
FAQ - General
18
How to Cancel Your Order, and Policies Regarding Returns and Refunds
What does Economy Flat Rate Shipping mean? (US48 & Canada)
Does ABUniverse ship discreetly? What packaging do you use?
I have an unauthorized payment from STROM 425-245-5210 on my bank statement. What do I do?
I need an urgent order change! What do I do?
See all 18 articles
ABU United States
5
I only received half of my order! Where is the other part?
Can I "Will-Call" & Pick Up My Order?
How long will my order take to ship through UPS?
Can I Ship to a PO BOX?
My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
ABU Canada
1
Can I Ship to a PO BOX?
ABU United Kingdom
3
What carriers do you use?
Contact Us
Can I collect an order from you? Do you have a physical store?
ABU Australia
7
ABUniverse Australia Packing
Local Pick-up
Free Shipping Australia
Can my order be shipped through Australia Post?
Can I ship to P.O. Box or Parcel Locker?
See all 7 articles
ABU Japan
0
ABU Europe
4
Ordering from Norway or Switzerland? Please check here first!
What carriers do you use?
Parcel Shops
Can I collect an order from you? Do you have a physical store?
My ABUniverse Account
Password Recovery
1
How Do I Reset My Password?
Change Email
1
How do I change information on my account?
Automatic Re-Order
1
Does ABU do subscription or reorder payments?
My Order Status
Hold
1
My Order Says It's "On HOLD." What Does This Mean?
Processing
1
My order is marked as "Processing." What does this mean?
Completed
1
My Package's Status Is "Completed." What Does This Mean?
Will-Call
1
My Order's Status Is "Will-Call". What Does This Mean?
Order Issues
Incorrect Product or Size (ABU's Mistake)
1
I Received the Wrong Size or Product. What Do I Do?
Sample Gift Code Is Missing
2
I Was Supposed To Get a $5 Gift Code With My Order. Where Is It?
I lost my sheet with my gift code. Can I get a new one?
Product is Damaged/Defective
1
What If my Diapers are Defective or Damaged?
Stock Shortages
1
What if ABU runs out of what I ordered?
Shipping / Tracking
UPS
2
Control Your Order Delivery Options With "UPS My Choice"
How Do I Ship My Package To A UPS Location?
USPS
1
Why Is USPS Used To Ship Sample Packs?
Tracking Orders
2
I ordered today; where is my tracking number?
My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
FedEx
2
Control Your Order Delivery Options with "FedEx Delivery Manager"
How Do I Ship My Package To a FedEx Location?
Product Information
2-Tab Diapers
4
ABU Super Dry Kids™
ABU Cushies™
Kiddo by ABU™
ABU Lavender™
4-Tab Diapers
6
ABU Space™
ABU Simple™
ABU LittlePawz™
ABU Preschool Cloth-Backed™
ABU Preschool Plastic™
See all 6 articles
Other Disposable Products
1
ABU PowerUps
Social Media
Email Newsletter
1
How Can I Stay Updated With ABU Through Email?
Twitter
1
How Do I Check ABU's Twitter Updates?
Facebook
1
How Do I See ABU's Facebook Updates?
Coupons / Promos / Military Discounts
Military Discount
1
I Have Served In the Armed Services. How Do I Receive My Discount?
Ideas / Modeling / Employment
Designs & Ideas
1
I Have Some Cool Designs I'd Like To Share! Where Can I Send Them?
Modeling
1
How Do You Select Models For The ABU Website? Can I Be An ABU Model?
ABU Employment
1
Is ABU Hiring?
Accepted Payment Options
Paypal
1
Paypal, Now Even Easier! Integrated With US and CA Checkout Pages!
ABU Gift Cards
1
Gift Code FAQs
All Major Credit Cards
0
FSA
1
I Received a FSA Card from My Company. Can I Use That For Diapers?
Money Orders
1
Does ABU Accept Money Orders?
ABU Product Distributors
ABU Canada
1
ABU Canada
ABU Japan
1
ABU Japan