ABU Cares

FAQ - General 18

• How to Cancel Your Order, and Policies Regarding Returns and Refunds
• What does Economy Flat Rate Shipping mean? (US48, Canada, & Australia)
• Does ABUniverse ship discreetly? What packaging do you use?
• I bought ABU products from another vendor. Who do I contact for support?
• I have an unauthorized payment from STROM 425-245-5210 on my bank statement. What do I do?

See all 18 articles

ABU United States 7

• Can I Ship to a PO BOX?
• I only received half of my order! Where is the other part?
• Can I "Will-Call" & Pick Up My Order?
• My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
• How to Order to a US Military Address

See all 7 articles

ABU Canada 3

• When will my order ship?
• Can I Ship to a PO BOX?
• Can I buy from ABU through ODSP?

ABU United Kingdom 4

• Can I collect an order from you? Do you have a physical store?
• What carriers do you use?
• Contact Us
• Pickup Shops

ABU Australia 8

• Can I ship to P.O. Box or Parcel Locker?
• ABUniverse Australia Packing
• Local Pick-up
• Can my order be shipped through Australia Post?
• New Zealand Shipping

See all 8 articles

ABU Japan 0

ABU Europe 3

• Where do you ship to? How much does it cost and how long does it take?
• Ordering from Norway or Switzerland? Please check here first!
• What carriers do you use?

Password Recovery 1

• How Do I Reset My Password?

Change Email 1

• How do I change information on my account?

Automatic Re-Order 1

• Does ABU do subscription or reorder payments?

Hold 1

• My Order Says It's "On HOLD." What Does This Mean?

Processing 1

• My order is marked as "Processing." What does this mean?

Completed 1

• My Package's Status Is "Completed." What Does This Mean?

Will-Call 1

• My Order's Status Is "Will-Call". What Does This Mean?

Incorrect Product or Size (ABU's Mistake) 1

• I Received the Wrong Size or Product. What Do I Do?

Sample Gift Code Is Missing 2

• I Was Supposed To Get a $5 Gift Code With My Order. Where Is It?
• I lost my sheet with my gift code. Can I get a new one?

Product is Damaged/Defective 1

• What If my Diapers are Defective or Damaged?

Stock Shortages 1

• What if ABU runs out of what I ordered?

UPS 2

• Control Your Order Delivery Options With "UPS My Choice"
• How Do I Ship My Package To A UPS Location?

USPS 1

• Why Is USPS Used To Ship Sample Packs?

Tracking Orders 2

• I ordered today; where is my tracking number?
• My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?

FedEx 2

• Control Your Order Delivery Options with "FedEx Delivery Manager"
• How Do I Ship My Package To a FedEx Location?

2-Tab Diapers 4

• ABU Super Dry Kids™
• ABU Cushies™
• Kiddo by ABU™
• ABU Lavender™

4-Tab Diapers 6

• ABU Space™
• ABU Simple™
• ABU LittlePawz™
• ABU Preschool Cloth-Backed™
• ABU Preschool Plastic™

See all 6 articles

Other Disposable Products 1

• ABU PowerUps

Email Newsletter 1

• How Can I Stay Updated With ABU Through Email?

Twitter 1

• How Do I Check ABU's Twitter Updates?

Facebook 1

• How Do I See ABU's Facebook Updates?

Military Discount 1

• I Have Served In the Armed Services. How Do I Receive My Discount?

Designs & Ideas 1

• I Have Some Cool Designs I'd Like To Share! Where Can I Send Them?

Modeling 1

• How Do You Select Models For The ABU Website? Can I Be An ABU Model?

ABU Employment 1

• Is ABU Hiring?

Paypal 1

• Paypal, Now Even Easier! Integrated With US and CA Checkout Pages!

ABU Gift Cards 1

• Gift Code FAQs

All Major Credit Cards 0

FSA 1

• I Received a FSA Card from My Company. Can I Use That For Diapers?

Money Orders / Checks 1

• Does ABU Accept Mail Orders?

ABU Canada 1

• ABU Canada

ABU Japan 1

• ABU Japan