ABU Cares

Password Recovery 1

• How Do I Reset My Password?

Change Email 1

• I Forgot My Email Address I Signed Up With. What Do I Do?

Automatic Re-Order 0

Incorrect Address 1

• I want to change the address the package is being shipped to. What do I do?

Incorrect Size 2

• I Received My Diapers In The Wrong Size! What Do I Do?
• I Ordered The Wrong Sized Diapers! What Do I Do?

Incorrect Product 1

• I Received the Wrong Product! What Do I Do?

Forgot To Use Gift Card 1

• I Lost My Coupon Code! Can I Get Another One?

New 1

• My Order Status Is "NEW." What Does This Mean?

Hold 1

• My Order Says It's "On HOLD." What Does This Mean?

Processing 1

• My Package Is Labelled As "PROCESSING." What Does This Mean?

Shipped 1

• My Package's Status Is "SHIPPED." What Does This Mean?

Will-Call 1

• My Order's Status Is "Will-Call". What Does This Mean?

Incorrect Product (ABU's Mistake) 1

• I Received The Wrong Size/Type Of diaper. What Do I Do?

Incorrect Size (ABU's Mistake) 1

• I Got The Wrong Sized Product! What Do I Do?

Sample Gift Code Is Missing 1

• I Was Supposed To Get a $5 Gift Code With My Order. Where Is It?

Product Is Damaged In Transit 1

• My Package Arrived Damaged. What Do I Do?

Product is Damaged/Defective 1

• What If my Diapers are Defective or Damaged?

Stock Shortages 1

• What if ABU runs out of what I ordered?

UPS 2

• Control Your Order Shipping Options With "UPS My Choice"
• How Do I Ship My Package To A UPS Facility?

USPS 1

• Why Is USPS Used To Ship Sample Packs?

International Shipping 2

• Do you Ship to Australia or New Zealand?
• Does ABU Ship to Europe/EU/England?

Tracking Orders 1

• My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?

Vintage 2-Tab Diapers 2

• Super Dry Kids V2
• Cushies V2

Premium 4-Tab Diapers 3

• ABU Space™
• ABU Simple™
• ABU LittlePawz™

Email Newsletter 1

• How Can I Stay Updated With ABU Through Email?

Twitter 1

• How Do I Check ABU's Twitter Updates?

Facebook 1

• How Do I See ABU's Facebook Updates?

FAQ - General 22

• Can I "Will-Call" & Pick Up My Order?
• What shows on my credit card statement when I purchase from ABUniverse?
• What shipping company does ABUniverse use?
• Does ABUniverse ship discretely?
• Can I cancel my order if it has already shipped?

See all 22 articles

Military Discount 2

• I Have Served In the Armed Services. How Do I Receive My Discount?
• Do you offer a military discount?

Designs & Ideas 1

• I Have Some Cool Designs I'd Like To Share! Where Can I Send Them?

Modeling 1

• How Do You Select Models For The ABU Website? Can I Be An ABU Model?

ABU Employment 1

• Is ABU Hiring?

Paypal 2

• What if Paypal Is My ONLY Payment Option?
• How Do I Process Canadian Payments (CAD) With Paypal?

ABU Gift Cards 0

All Major Credit Cards 0

FSA & HSA 1

• I Received a FSA Card from My Company. Can I Use That For Diapers?

Money Orders 1

• Does ABU Accept Money Orders?

ABU Australia 1

• Does Anyone in Australia Carry ABU Products?

ABU Canada 1

• ABU Canada

ABU United Kingdom 1

• Does Anyone in the UK Carry ABU Products?

ABU Japan 1

• ABU Japan