Ordering & Payment
Customs, duties, VAT and import fees on international orders
Understand customs, duties, VAT, and import fees for international orders with ABUniverse. Fees may be collected at checkout or upon delivery, and customers are responsible for payment. Refusal to pay fees can result in returns and additional charges. Contact support for assistance.
Chargebacks and payment disputes: what happens to my order
If you have concerns about a charge, contact ABUCares before disputing with your bank. Filing a chargeback freezes or cancels your order and any pending refund. Chargebacks can affect your ABU account status and future orders. If a dispute was opened by mistake, contact your bank to withdraw it and inform ABUCares.
Wholesale, reseller and retail partner enquiries
Learn how to become an authorized reseller or retail partner with ABU. Find out about regions, contact info, order requirements, and required documentation.
Why do I have to confirm my order? Fraud and duplicate-order checks
Orders may require confirmation due to potential fraud or duplicate orders. If flagged, you'll receive an email from ABU to confirm the order. Respond within 72 hours to avoid cancellation. If a genuine duplicate is confirmed, ABU will offer options to cancel or keep it, with refunds available for duplicates.
HSA, FSA, insurance and medical funding: receipts and paperwork
When using HSA, FSA, or seeking reimbursement from insurance or medical funding, proper documentation is essential. ABUniverse can provide itemised receipts, FSA/HSA receipts, and commercial invoices. Request documents before or after ordering, and expect processing in 1-3 business days. ABU cannot bill insurers directly.
Can I use my FSA Card for Diapers?
Learn how to use your FSA Card for Diapers and get a specialized FSA Receipt. Find out the steps to request your personalized form for compensation.
Does ABU Accept Mail Orders?
Learn how to place a mail order with ABUniverse. Find out the steps to calculate your total, purchase a money order, and send it to complete your order.
Can I preorder a product that's out of stock?
Find out if you can preorder an out-of-stock product and learn about the conditions for preorders. Discover how to join a waitlist for restocked items.
What shows on my credit card statement when I purchase from ABUniverse?
Learn how ABUniverse charges appear on your credit card statement. Find out why you might see "STROM" or "STROM HOLDINGS" and when the store address may show.
Gift Code FAQs
Find out how to get, use, and share gift codes from ABUniverse. Learn about code expiration, transferability, and recovery options if you lose your code.
I've ordered the incorrect items.
Learn how to correct an order if you've ordered the wrong items.
Order Confirmation Information
Learn what details are included in your order confirmation email and what to do if you haven't received it. Find out how to resolve issues with your order.
I have an unauthorized payment from STROM on my bank statement. What do I do?
Learn how to address an unauthorized payment from STROM on your bank statement.
Does ABU do subscription or reorder payments?
Find out if ABU offers subscription or reorder payments. Learn about future plans for implementing this program.