Tracking & Order Status
I ordered today; where is my tracking number?
You won’t get a tracking number until your order has been processed in one of our Warehouses. We’ll email you the tracking number as soon as the label...
My courier is reporting shipping delays
In situations where a courier expects delays with your package this should be reflected in your tracking information. These delays usually resolve the...
What if ABU runs out of what I ordered?
Although we pride ourselves in only selling what's available, accidents do sometimes happen.If for any reason we can not fulfill a portion or the enti...
My Order Says It's "On HOLD." What Does This Mean?
If you received an email stating that your order is on HOLD, this could mean a couple of different things. Below are some reasons why we may need to p...
My order is marked as "Processing." What does this mean?
Processing is the normal status that your order will go into after receiving payment.This means it's in queue and waiting to be packed by one of our w...
My Package's Status Is "Completed." What Does This Mean?
If you received an email with your TRACKING NUMBER, your package has been processed and is ready for pickup by the carrier. Completed status does not ...
When will my order ship?
Our daily shipping cutoff time for our US warehouse is 1pm. All time zones, including Alaska and Hawaii, are handled by Everett. By your local time,...
My Tracking Says “Delivered,” but I Didn’t Receive My Order
If your tracking shows Delivered but you can’t find your package, please follow these steps: 1. Check Around First1. Look around the delivery address...
My Order's Status Is "Will-Call." What Does This Mean?
If you received an email stating that your order is ready for WILL-CALL PICK UP, this means that your order is ready to be picked up at your local war...
My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
If you just got your shipping notification email, and you're trying to look at the tracking, be patient. New tracking numbers will generate errors or ...