Tracking & Order Status
My package is lost in transit or stolen: how to file a claim
Learn how to file a claim if your package is lost or stolen. Wait 10-15 business days after the expected delivery date before reporting, depending on your region. Contact ABUCares to initiate a claim. Claim windows and requirements vary by carrier. Outcomes include replacement or refund.
Why is my order on hold for an unvalidated address?
Learn why your ABU order is on hold due to an unvalidated address and how to resolve it.
I ordered today; where is my tracking number?
Find out when you'll receive your tracking number after ordering. Learn about processing times, shipping delays, and when your package will start moving.
My courier is reporting shipping delays
Learn what to do if your courier reports shipping delays. Find out how long to wait for updates and when to contact support for assistance with your package.
What if ABU runs out of what I ordered?
Learn what happens if ABU runs out of stock for your order. Discover options like holding, swapping, or refunding your order, and how to resolve any issues.
My Order Says It's "On HOLD." What Does This Mean?
Learn why your order is marked "On HOLD" and what steps to take. This page explains possible reasons and how to resolve the issue with ABU customer service.
My order is marked as "Processing." What does this mean?
Learn what "Processing" means for your order status. Find out how long it typically takes and what to do if you have concerns.
My Package's Status Is "Completed." What Does This Mean?
Learn what "Completed" status means for your package. Find out when to contact ABUCares if your tracking number shows no updates or errors.
When will my order ship?
Find out the daily shipping cutoff times for orders from our US warehouse. Learn when to place your order based on your local time zone for same-day processing.
My Tracking Says “Delivered,” but I Didn’t Receive My Order
Learn what to do if your tracking says "Delivered" but you haven't received your order.
My Order's Status Is "Will-Call." What Does This Mean?
Learn what "Will-Call" status means for your order and how to pick it up at the warehouse. Find contact details for assistance if needed.
My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
Learn why your tracking number might show errors or no updates.