ABU Cares

FAQ - General 22

• ABU Shipping Policies & Advisements
• Can I get notified when a product comes back in stock?
• Can I preorder a product that's out of stock?
• Diapersuit Exchange Program Details
• Do ABU products have latex?

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ABU United States 8

• Can I Ship to a PO BOX?
• I only received half of my order! Where is the other part?
• Can I "Will-Call" & Pick Up My Order?
• My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
• How to Order to a US Military Address

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ABU Canada 5

• When will my order ship?
• Can I Ship to a PO BOX?
• Can I buy from ABU through ODSP?
• ABU Canada Holiday Closures
• Can I collect an order from you? Do you have a physical store?

ABU United Kingdom 6

• Can I collect an order from you? Do you have a physical store?
• What shipping services do you use?
• Contact Us
• DPD Pickup Shops
• ABU UK Holiday Closures

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ABU Australia 7

• Delivery Address Formatting Instructions
• ABUniverse Australia Packing
• What Courier Service does Australia use?
• Not home to accept delivery of an order.
• Can I ship to P.O. Box or Parcel Locker?

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ABU Japan 0

ABU Europe 8

• Where do you ship to? How much does it cost and how long does it take?
• What carriers do you use?
• Parcel Shops, pick up locations and packstations.
• Ordering from Norway or Switzerland? Please check here first!
• ABU EU Holiday Closures

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ABU Mexico 0

Password Recovery 1

• How Do I Reset My Password?

Change Email 0

Automatic Re-Order 1

• Does ABU do subscription or reorder payments?

Hold 1

• My Order Says It's "On HOLD." What Does This Mean?

Processing 1

• My order is marked as "Processing." What does this mean?

Completed 1

• My Package's Status Is "Completed." What Does This Mean?

Will-Call 1

• My Order's Status Is "Will-Call". What Does This Mean?

Incorrect Product or Size (ABU's Mistake) 1

• I Received the Wrong Size or Product. What Do I Do?

Product is Damaged/Defective 1

• What If my Diapers are Defective or Damaged?

Stock Shortages 1

• What if ABU runs out of what I ordered?

I've ordered the incorrect items. 1

• I've ordered the incorrect items.

I've provided an incorrect shipping address. 1

• I've provided an incorrect address for my order.

UPS 2

• Control Your Order Delivery Options With "UPS My Choice"
• How Do I Ship My Package To A UPS Location?

USPS 0

Tracking Orders 3

• I ordered today; where is my tracking number?
• My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
• My courier is reporting shipping delays.

FedEx 2

• Control Your Order Delivery Options with "FedEx Delivery Manager"
• How Do I Ship My Package To a FedEx Location?

2-Tab Diapers 4

• ABU Super Dry Kids™
• ABU Cushies™
• Kiddo by ABU™
• ABU Lavender™

4-Tab Diapers 6

• ABU Space™
• ABU Simple™
• ABU LittlePawz™
• ABU Preschool Cloth-Backed™
• ABU Preschool Plastic™

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Other Disposable Products 1

• ABU PowerUps

Vaulted Products 1

• Vaulting products.

Email Newsletter 1

• How Can I Stay Updated With ABU Through Email?

Twitter 1

• How Do I Check ABU's Twitter Updates?

Facebook 1

• How Do I See ABU's Facebook Updates?

Instagram 1

• Can I follow ABUniverse on Instagram?

Fetlife 1

• Fetlife

Reddit 1

• Are ABUniverse active on Reddit?

Military Discount/Services Discounts 1

• I Have Served In the Armed Services/Emergency Services. How Do I Receive My Discount?

Designs & Ideas 1

• I Have Some Cool Designs I'd Like To Share! Where Can I Send Them?

Modeling 1

• How Do You Select Models For The ABU Website? Can I Be An ABU Model?

ABU Employment 1

• Is ABU Hiring?

Paypal 1

• Paypal, Now Even Easier! Integrated With US and CA Checkout Pages!

ABU Gift Cards 1

• Gift Code FAQs

All Major Credit Cards 0

FSA 1

• I Received a FSA Card from My Company. Can I Use That For Diapers?

Money Orders / Checks 1

• Does ABU Accept Mail Orders?

ABU Canada 1

• ABU Canada

ABU Japan 1

• ABU Japan

Important information: Sales 3

• Cyber-Week Sale 2024- Before you buy.
• I placed an order before/after the sale was live, can I still get a discount?
• Cyber Week - United States shipments.