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Knowledge base
Frequently Asked Questions
FAQ - General
19
Can I get notified when a product comes back in stock?
Does ABUniverse ship discreetly? What packaging do you use?
How to Cancel Your Order, and Policies Regarding Returns and Refunds
I bought ABU products from another vendor. Who do I contact for support?
I have an unauthorized payment from STROM 425-245-5210 on my bank statement. What do I do?
View all 19
ABU United States
7
Can I Ship to a PO BOX?
I only received half of my order! Where is the other part?
Can I "Will-Call" & Pick Up My Order?
My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
How to Order to a US Military Address
View all 7
ABU Canada
5
When will my order ship?
Can I Ship to a PO BOX?
Can I buy from ABU through ODSP?
ABU Canada Holiday Closures
Can I collect an order from you? Do you have a physical store?
ABU United Kingdom
6
Can I collect an order from you? Do you have a physical store?
What shipping services do you use?
Contact Us
Pickup Shops
ABU UK Holiday Closures
View all 6
ABU Australia
7
ABUniverse Australia Packing
What Courier Service does Australia use?
Local Pick-up
Can I ship to P.O. Box or Parcel Locker?
Australia - Sample packs
View all 7
ABU Japan
0
ABU Europe
7
Where do you ship to? How much does it cost and how long does it take?
What carriers do you use?
Parcel Shops, pick up locations and packstations.
Ordering from Norway or Switzerland? Please check here first!
ABU EU Holiday Closures
View all 7
ABU Mexico
0
My ABUniverse Account
Password Recovery
1
How Do I Reset My Password?
Change Email
1
How do I change information on my account?
Automatic Re-Order
1
Does ABU do subscription or reorder payments?
My Order Status
Hold
1
My Order Says It's "On HOLD." What Does This Mean?
Processing
1
My order is marked as "Processing." What does this mean?
Completed
1
My Package's Status Is "Completed." What Does This Mean?
Will-Call
1
My Order's Status Is "Will-Call". What Does This Mean?
Order Issues
Incorrect Product or Size (ABU's Mistake)
1
I Received the Wrong Size or Product. What Do I Do?
Product is Damaged/Defective
1
What If my Diapers are Defective or Damaged?
Stock Shortages
1
What if ABU runs out of what I ordered?
Shipping / Tracking
UPS
2
Control Your Order Delivery Options With "UPS My Choice"
How Do I Ship My Package To A UPS Location?
USPS
0
Tracking Orders
2
I ordered today; where is my tracking number?
My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
FedEx
2
Control Your Order Delivery Options with "FedEx Delivery Manager"
How Do I Ship My Package To a FedEx Location?
Product Information
2-Tab Diapers
4
ABU Super Dry Kids™
ABU Cushies™
Kiddo by ABU™
ABU Lavender™
4-Tab Diapers
6
ABU Space™
ABU Simple™
ABU LittlePawz™
ABU Preschool Cloth-Backed™
ABU Preschool Plastic™
View all 6
Other Disposable Products
1
ABU PowerUps
Vaulted Products
1
Vaulting products.
Social Media
Email Newsletter
1
How Can I Stay Updated With ABU Through Email?
Twitter
1
How Do I Check ABU's Twitter Updates?
Facebook
1
How Do I See ABU's Facebook Updates?
Instagram
1
Can I follow ABUniverse on Instagram?
Fetlife
1
Fetlife
Reddit
1
Are ABUniverse active on Reddit?
Coupons / Promos / Military Discounts
Military Discount
1
I Have Served In the Armed Services. How Do I Receive My Discount?
Ideas / Modeling / Employment
Designs & Ideas
1
I Have Some Cool Designs I'd Like To Share! Where Can I Send Them?
Modeling
1
How Do You Select Models For The ABU Website? Can I Be An ABU Model?
ABU Employment
1
Is ABU Hiring?
Accepted Payment Options
Paypal
1
Paypal, Now Even Easier! Integrated With US and CA Checkout Pages!
ABU Gift Cards
1
Gift Code FAQs
All Major Credit Cards
0
FSA
1
I Received a FSA Card from My Company. Can I Use That For Diapers?
Money Orders / Checks
1
Does ABU Accept Mail Orders?
ABU Product Distributors
ABU Canada
1
ABU Canada
ABU Japan
1
ABU Japan