UPDATED 30TH OF July 2024.
**Any ABUniverse DiaperSuits purchased through the ABUniverse outlet are not returnable or exchangeable unless supplied faulty. The exchange programme does not apply to these items**
So you've ordered a diapersuit, received it, and tried it on. You've decided that it doesn't fit quite right, or it's perfect but you want a different color. Now you're wondering how to get it back to us for an exchange. Look no further! The instructions that follow will guide you through the process and let you know what to expect.
1: Make sure it's not stained or damaged. We can't resell it if it's not in excellent condition. If you send us one that is not in acceptable condition, the exchange will not be processed and we will contact you to arrange shipping the diapersuit back to you.
2: Don't wash it! We'll handle that part when it gets back to the warehouse.
3: Contact ABUCares via ticket or email to arrange the return. Please provide your order number. We will then let you know where to send your diapersuit and that we're expecting it. Please note, if you do not contact us first we may not be able to accommodate an exchange.
4: Acquire your own packaging and shipping label and mail it off to us.
Please include the following:
-Your diapersuit, unwashed and in an "as new" condition.
-A note containing your order number or ticket number and whether you want a refund or an exchange
5: We'll process your diapersuit when it arrives at the warehouse. Transit can take several days; we recommend using a tracked service and suggest you retain the tracking number from the label to keep an eye on its progress. Keep in mind that our mail drop off often happens late in the day, so please allow at least one business day after its arrival before contacting us to ask about its status.
6: We'll send you an email once we have checked everything over and get you taken care of.