Welcome to our Help Center
How can we help you today?
Help Topics
Tracking & Order Status
- Why is my order on hold for an unvalidated address?
- My package is lost in transit or stolen: how to file a claim
- I ordered today; where is my tracking number?
- My courier is reporting shipping delays
- What if ABU runs out of what I ordered?
- When will my order ship?
- My Order Says It's "On HOLD." What Does This Mean?
- My order is marked as "Processing." What does this mean?
- My Package's Status Is "Completed." What Does This Mean?
- My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
Wholesale
Delivery Options & Pickup
Shipping Times & Closures
Addresses & Packaging
Ordering & Payment
- I've ordered the incorrect items.
- Chargebacks and payment disputes: what happens to my order
- HSA, FSA, insurance and medical funding: receipts and paperwork
- Customs, duties, VAT and import fees on international orders
- Why do I have to confirm my order? Fraud and duplicate-order checks
- Can I preorder a product that's out of stock?
- What shows on my credit card statement when I purchase from ABUniverse?
- Gift Code FAQs
- Order Confirmation Information
- Can I buy from ABU through ODSP?
- I have an unauthorized payment from STROM on my bank statement. What do I do?
- Does ABU do subscription or reorder payments?
Returns, Refunds & Exchanges
- My package was returned to ABU: what happens next?
- Which size should I order? Sizing guide and ordering the wrong size
- Diapersuit Exchange Program Details
- I Received the Wrong Size or Product. What Do I Do?
- How to cancel your order
- What If My Diapers Are Defective or Damaged?
- How to Cancel Your Order, and Policies Regarding Returns and Refunds
Products
Promos & Discounts
Account & Contact
Community
- Can I use ABU Designs to make my own Prints?
- Sponsorship and event support: how to ask ABU to sponsor your event
- Are ABUniverse on Fetlife?
- How Are ABU Models Chosen? Can I Apply?
- I Have Some Cool Designs I'd Like To Share! Where Can I Send Them?
- Is ABU Hiring?
- Those stickers are amazing! Who are the artists?
Need More Help?
Can't find what you're looking for? Our support team is here to help.
Submit a Ticket
Create a support ticket and our team will respond within 24-48 hours.
Create TicketView Your Tickets
Check the status of your existing support requests and replies.
Sign InBusiness Hours
9:30 AM - 4:30 PM PT
Mon - Fri
Phone Support
Call us during business hours