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Important Notice: We're Moving!Due to the complex process of moving, orders will be unable to be placed after Thursday, September 17th. Will-call can be collected this week from 10am-3pm including Friday. Thank you for your understanding and have a great day!

Addresses & Packaging

Does ABUniverse ship discreetly? What packaging do you use?

Learn about ABUniverse's discreet shipping options, including poly mailers and plain cardboard boxes. Find out how international orders are labeled for customs.

Shipping Policies & Advisements

Learn about ABU's shipping policies, including reshipping costs, address changes, daily shipping cutoffs, and handling lost or damaged packages.

I need an urgent order change! What do I do?

Learn how to change or cancel an order before processing begins. Find out what to do if you need to update a shipping address or require further assistance.

I entered the wrong address. Can I change it?

Learn how to change an incorrect address on your ABUniverse order. Find steps for orders not yet shipped, in transit, or delivered to the wrong address.