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Important Notice: We're Moving!Due to the complex process of moving, orders will be unable to be placed after Thursday, September 17th. Will-call can be collected this week from 10am-3pm including Friday. Thank you for your understanding and have a great day!

Account & Contact

I have contacted ABUCares but havent received a response yet

If you haven't received a response from ABUCares, check for an automated confirmation email with a ticket number. Expect a response within one business day for general inquiries. If there's no reply after two days, contact us with your ticket number. Resubmit your ticket if no automated response was received.

Suggesting a product or sending product feedback

Send product ideas or feedback, including new artwork suggestions, to feedback@abuniverse.com. For requests to bring back a vaulted product, like a specific design or size, use the same email. While all suggestions are reviewed, individual responses aren't guaranteed and product returns depend on demand.

How Can I Stay Updated With ABU Through Email?

Learn how to join ABU's mailing list to receive promotions and updates. You can sign up during checkout by creating an account or by sending a ticket or email.

How Do I Check ABU's Twitter Updates?

Learn how to follow ABU's Twitter updates across various regional accounts.

Where are my login credentials?

Learn how to log in using a magic code sent to your email. Find out what to do if you can't access your email or if you use the Shop app for login.

Delete my Account

Learn how to delete your ABUniverse Account. Follow the steps to confirm deletion, and your data will be automatically removed within 14 to 180 days, depending on your last order. After deletion, logging in again will create a new account.