Refund Policy
Effective September 25, 2026
Contents
This policy explains how to cancel an order and how returns and refunds work. It applies to all our storefronts, except where local law requires otherwise or a regional section below says otherwise.
Cancelling your order
Before your order ships
You can cancel your order yourself: open your order confirmation email, click "View your order", then "Cancel Order". After you confirm, we stop the order and refund you. If you only see a "Reorder" button, or a notice that the order is already being packed, contact us right away with your order number.
If you cancel within one hour of placing the order, cancellation is guaranteed. After that, we will do our best to cancel as long as the order has not shipped.
After your order ships
Once your order has been packed or you have received a shipping email, contact us at abucares@abuniverse.com or through a support ticket on our website, and include your order number. Cancelling an order that is already in transit incurs a restock fee: the original shipping cost plus return shipping at the prevailing rate.
Refunds
Our payment processor issues your refund immediately, but it can take up to 10 days to appear on your account. That timing is set by your bank, not by us; contact your bank if a refund is taking long.
Returns
Diapers are not returnable and not eligible for refund. If a product is defective, see "Faulty items" below.
Apparel may be eligible for return if it is unworn and unwashed; each return is evaluated case by case, and unworn condition alone does not guarantee eligibility.
White suits are eligible for return within 30 days of order placement.
Other products, such as stickers or mugs, are evaluated on request.
Faulty items
None of the restrictions above apply when we have supplied a faulty item. Contact us at abucares@abuniverse.com or through a support ticket so we can investigate. Where a faulty item needs to be returned, the return cost is on us. Notify us within 12 months of receipt and include the product batch details, photographs of the defect and proof of purchase. Claims raised later than 12 months, or without the required evidence, are handled at our discretion.
Chargebacks
Contact us and give us a reasonable chance to resolve a problem with your order before filing a chargeback with your bank. A chargeback reverses a payment but does not remove your obligation to pay. If you file a chargeback without having worked with us on the issue, we may decline your further orders, and we may recover the amount owed together with the bank and payment processor fees and collection costs the chargeback caused.
Contact
Questions about cancellations, returns or refunds: abucares@abuniverse.com.