Ordering & Payment
How to cancel your order
You can cancel your order directly from the Order Status Page. What you'll need: Your Order Confirmation Email (Subject: Order XX Confirmed) Ste...
Can I preorder a product that's out of stock?
Usually not.We will occasionally offer preorders at our discretion, and this will generally be for very popular products that have been out of stock f...
What shows on my credit card statement when I purchase from ABUniverse?
Charges from ABUniverse will appear on your credit card statement as “STROM” or “STROM HOLDINGS.”Some card issuers - especially wallet apps&...
How to Cancel Your Order, and Policies Regarding Returns and Refunds
The quickest way to cancel your order is to do so via your account at Abucares.com or by following the link to view your order in your order confirmat...
Gift Code FAQs
Q: Do gift codes expire?A: They do not.Q: How do I get one?A: Gift codes are given out when we run special promotions. You may also purchase Gift card...
I need an urgent order change! What do I do?
Be sure to review your order confirmation email as soon as possible. If you notice anything that needs to be changed, it's important to act quickly. ...
I've ordered the incorrect items.
Be sure to check your order confirmation email after placing your order to ensure you have ordered the correct items. Before your order is processe...
Order Confirmation Information
When you successfully place an order on our regional website, we'll send you an order confirmation email which contains the following information. If ...
What if ABU runs out of what I ordered?
Although we pride ourselves in only selling what's available, accidents do sometimes happen.If for any reason we can not fulfill a portion or the enti...
Can I buy from ABU through ODSP?
At this time, unfortunately not. ODSP will not accept us as a vendor because we do not reside in Ontario. We may be able to offer our products through...
I have an unauthorized payment from STROM on my bank statement. What do I do?
Contact ABUCares via ticket or email. We'll work with you and do what we can to resolve the issue. We will need to collect some information from you i...