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My Order Says It's "On HOLD." What Does This Mean?

Q: My Order Says It's "On HOLD." What Does This Mean?

If you received an email stating that your order is on HOLD, this could mean a couple of different things. Below are some reasons why we may need to put your order on hold. 1. Your order needs more information to be completed (ie. shipping info, payment info etc). 2. We are out of stock of that item and you need to choose a different item to complete your order. 3. The Shipping Department is experiencing some difficulty and will resume regular business ASAP. We will typically reach out via email if your order needs to be placed on hold. If you're missing an email from our customer service team, please contact us via ABUcares.com with your order number. After sending us an email, we will aim to get back to you within 24 hours.

Last updated: September 16, 2026

Applies to: Australia, Canada, Europe, United Kingdom, United States

If you received an email stating that your order is on HOLD, this could mean a couple of different things. Below are some reasons why we may need to put your order on hold.

1. Your order needs more information to be completed (ie. shipping info, payment info etc).

2. We are out of stock of that item and you need to choose a different item to complete your order.

3. The Shipping Department is experiencing some difficulty and will resume regular business ASAP.

We will typically reach out via email if your order needs to be placed on hold. If you're missing an email from our customer service team, please contact us via ABUcares.com with your order number.

After sending us an email, we will aim to get back to you within 24 hours.

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