Skip to content
Help CenterMy Account
We're back, Canada! 🍁ABUniverse Canada is open again. We're working with our new shipping partner to get back to full speed, so orders may take a little longer for now. We are not able to ship samples or scented options. Thanks for bearing with us! Any questions? Reach out at ABUCares.com 🧸💙

I need help with an order placed on Amazon or Ebay.

Last updated: September 16, 2026
Applies to: Australia, Canada, Europe, United Kingdom, United States

If you have placed an order with us via Ebay or Amazon, please contact us via that platform.

Due to the terms of service of selling on these websites, we are unable to discuss your order or any issues off of that platform. We will not be able to assist with any Amazon or Ebay orders via ABUcares.com

If you have any issues with your order placed via Amazon, please contact Amazon customer support as all orders are fulfilled by Amazon warehouses. We are unable to authorise any resolutions regarding order issues.

If you have any issues with your order placed via Ebay, we will do our best to investigate any issues and provide support.

We always recommend that you shop with us directly at Abuniverse.com to receive the best support regarding your order.

Was this article helpful?

Still need help?

Our support team is here to assist you

Contact Support

Related Articles

Order Confirmation Information

Learn what details are included in your order confirmation email and what to do if you haven't received it. Find out how to resolve issues with your order.

I've ordered the incorrect items.

Learn how to correct an order if you've ordered the wrong items.

What if ABU runs out of what I ordered?

Learn what happens if ABU runs out of stock for your order. Discover options like holding, swapping, or refunding your order, and how to resolve any issues.

I entered the wrong address. Can I change it?

Learn how to change an incorrect address on your ABUniverse order. Find steps for orders not yet shipped, in transit, or delivered to the wrong address.

How to Cancel Your Order, and Policies Regarding Returns and Refunds

Learn how to cancel your order and understand ABUCares' policies on returns and refunds.