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We're back, Canada! 🍁ABUniverse Canada is open again. We're working with our new shipping partner to get back to full speed, so orders may take a little longer for now. We are not able to ship samples or scented options. Thanks for bearing with us! Any questions? Reach out at ABUCares.com 🧸💙

My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?

Last updated: September 16, 2026
Applies to: Australia, Canada, Europe, United Kingdom, United States
If you just got your shipping notification email, and you're trying to look at the tracking, be patient.

New tracking numbers will generate errors or be unable to pull up information because they're too new. They have to be scanned at least once by the carrier in order to start showing updates.

If you've waited a full business day since placing your order and you still don't have updates, then it's time to send us a ticket so we can look into it. 

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