Skip to content
Help CenterMy Account
We're back, Canada! 🍁ABUniverse Canada is open again. We're working with our new shipping partner to get back to full speed, so orders may take a little longer for now. We are not able to ship samples or scented options. Thanks for bearing with us! Any questions? Reach out at ABUCares.com 🧸💙

I Received the Wrong Size or Product. What Do I Do?

Last updated: September 16, 2026
Available in all regions

Firstly, we're very sorry for making this mistake and will be making things right ASAP.

Here are the steps to better assist us in this process:

1. Take a picture of the incorrect product next to the invoice for the correct product.

2. Submit a ticket to us at abucares.com

3. We will work to resolve the issue and get you the correct product at no added cost to you

We appreciate your understanding when mistakes occur, we'll always work to make things right for you!

Was this article helpful?

Still need help?

Our support team is here to assist you

Contact Support

Related Articles

I've ordered the incorrect items.

Learn how to correct an order if you've ordered the wrong items.

What if ABU runs out of what I ordered?

Learn what happens if ABU runs out of stock for your order. Discover options like holding, swapping, or refunding your order, and how to resolve any issues.

I entered the wrong address. Can I change it?

Learn how to change an incorrect address on your ABUniverse order. Find steps for orders not yet shipped, in transit, or delivered to the wrong address.

What If My Diapers Are Defective or Damaged?

Learn what to do if your diapers are defective or damaged. Find out how to report issues, what compensation might be available, and which problems are eligible.

I bought ABU products from another vendor. Who do I contact for support?

Learn how to get support for ABU products bought from other vendors. Find out who to contact for assistance, compensation, or replacements.