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My order is marked as "Processing." What does this mean?

Last updated: September 17, 2026

Applies to: Australia, Canada, Europe, United Kingdom, United States

Processing is the normal status that your order will go into after receiving payment.

This means it's in queue and waiting to be packed by one of our warehouses.

If there is an issue with your order, we'll contact you and/or place it into Hold status. Typically we will process your order within 24 hours, this may take longer during busier periods such as cyber week, the festive season or during a sale.

If you have any concerns about your order while it is being processed, reach out through our support form.

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