So you've ordered a white diapersuit, received it, and tried it on. You've decided that it doesn't fit quite right, or it's perfect but you want a different color. Now you're wondering how to get it back to us for an exchange. Look no further! The instructions that follow will guide you through the process and let you know what to expect.
1: Make sure it's not stained or damaged. We can't resell it if it's not in excellent condition. If you send us one that is not in acceptable condition, the exchange will not be processed and it will be sent back to you.
2: Don't wash it! We'll handle that part when it gets back to the warehouse. The only exception to this is if it's minorly stained and you need to see if it washes out before sending it back to us. Use cold water, with laundry detergent that contains no scent or dyes.
3: Generate your RMA using the form on the page for the white ones: https://us.abuniverse.com/product/abu-diapersuit-white/
Scroll down and you'll see where it asks for your order number and email address. This is the full number: US-12345, for example. Use the notes field to indicate how the exchange will be made. Fill out the form and you'll receive two documents to print. One is a packing sheet, which goes inside the packaging, and the other is the return postage label.
4: Acquire your own packaging and mail it off to us. Our labels are generated as First Class Package, 15oz, and post offices have a variety of inexpensive options that work with this. We recommend ReadyPost envelopes, as they are affordable, renewable, and appropriately sized.
5: We'll process your exchange when it arrives at the warehouse. Transit can take several days; you may want to retain the tracking number from the label to keep an eye on its progress, but this is not necessary. Keep in mind that our mail drop off often happens late in the day, so please allow at least one business day after its arrival before contacting us to ask about its status.
5a: If you chose to switch it for a different size in white, we'll place a new order in the system for the desired size. Assuming you used your account during checkout, you'll receive an email notifying you of the new order.
5b: If you chose to switch it for a different color or pattern, or the white size you requested is out of stock, we'll email you a gift code. We'll also email you if no instructions were given, or were unclear, so please let us know exactly how you want your exchange to be processed. The code will work only on the site from which you ordered, and will be for the exact value of what was exchanged, not applying any discounts from that order.