Delivery Options & Pickup
Express Shipping: My Order didnt arrive on time
Express orders are prioritized but not guaranteed to ship the same day if placed after the cutoff. During busy times, such as Cyber Week, delays may occur. If your Express order arrives late, contact us for potential shipping cost refunds, depending on the carrier's delivery guarantee.
Can I ship to P.O. Box or Parcel Locker?
Learn how to ship to a P.O. Box or Parcel Locker using Australia Post. Find out the correct address format and what to do if your order is on hold.
Not home to accept delivery of an order
Learn what to do if you're not home to accept a delivery. Discover options like "Authority to leave", Parcel Locker, and Parcel Collect with Australia Post.