Addresses & Packaging

Delivery Address Formatting Instructions

Learn how to correctly format your delivery address for ABU Australia orders to avoid delays or returns.

Shipping Policies & Advisements

Learn about ABU's shipping policies, including reshipping costs, address changes, daily shipping cutoffs, and handling lost or damaged packages.

I need an urgent order change! What do I do?

Learn how to change or cancel an order before processing begins. Find out what to do if you need to update a shipping address or require further assistance.

Discreet Packaging & Shipping

Learn about ABU's discreet packaging and shipping options, ensuring privacy for your orders.

I entered the wrong address. Can I change it?

Learn how to change an incorrect address on your ABUniverse order. Find steps for orders not yet shipped, in transit, or delivered to the wrong address.