Shipping & Delivery
Does ABUniverse ship discreetly? What packaging do you use?
Yes! We Ship Discreetly.We have two packaging options, depending on what you select on your order. 1. Our poly mailers are sturdy and opaque, yet...
Control Your Order Delivery Options With "UPS My Choice"
UPS My Choice is a fantastic tool to have complete control of when and how you receive your incoming packages. If you find yourself frequ...
I ordered today; where is my tracking number?
You won’t get a tracking number until your order has been processed in one of our Warehouses. We’ll email you the tracking number as soon as the label...
How Do I Ship My Package To A UPS Location
NOTICE: While we can ship to UPS locations for pick-up, please keep in mind that UPS will ask you to pay a fee upon collection, unless you currently h...
How Do I Ship My Package To a FedEx Location?
1: Start here to find a FedEx location near you. FedEx Offices are most ideal, but Ship Centers are also good delivery endpoints. FedEx also has ...
My courier is reporting shipping delays
In situations where a courier expects delays with your package this should be reflected in your tracking information. These delays usually resolve the...
Control Your Order Delivery Options with "FedEx Delivery Manager"
FedEx Delivery Manager is a fantastic tool to have complete control of when and how you receive your incoming packages. If you find yourself frequentl...
How do holidays affect shipping?
Just because it's a holiday doesn't mean we're not necessarily here; some of our warehouse teddy bears are real workaholics!That being said, if it's a...
What does ABU Free Economy shipping mean? (US & Canada)
UPDATE AS OF JUNE 20TH 2025: Economy shipping for the US is currently only available for orders over $30 excluding taxes and shipping. Your order must...
My Order Says It's "On HOLD." What Does This Mean?
If you received an email stating that your order is on HOLD, this could mean a couple of different things. Below are some reasons why we may need to p...
My order is marked as "Processing." What does this mean?
Processing is the normal status that your order will go into after receiving payment.This means it's in queue and waiting to be packed by one of our w...
My Package's Status Is "Completed." What Does This Mean?
If you received an email with your TRACKING NUMBER, your package has been processed and is ready for pickup by the carrier. Completed status does not ...
I entered the wrong address. Can I change it?
Be sure to review your order confirmation email after placing your order to ensure all details are correct. I entered the wrong address and my orde...
When will my order ship?
Our daily shipping cutoff time for our US warehouse is 1pm. All time zones, including Alaska and Hawaii, are handled by Everett. By your local time,...
My Tracking Says “Delivered,” but I Didn’t Receive My Order
If your tracking shows Delivered but you can’t find your package, please follow these steps: 1. Check Around First1. Look around the delivery address...
Can I Ship to a PO BOX?
Yes. Just use your box number and city, state, and zip (same as how you receive any mail to your box) for the shipping address. During checkout, selec...
My Order's Status Is "Will-Call." What Does This Mean?
If you received an email stating that your order is ready for WILL-CALL PICK UP, this means that your order is ready to be picked up at your local war...
Control Your Order Delivery Options With UPS My Choice
UPS My Choice is a fantastic tool to have complete control of when and how you receive your incoming packages. If you find yourself frequently checkin...
How to Order to a US Military Address
First of all, thank you for your active service. If you haven't done so already, please reach out to ABUCares regarding your military discount.To addr...
My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
If you just got your shipping notification email, and you're trying to look at the tracking, be patient. New tracking numbers will generate errors or ...