Shipping Policies & Advisements

Returned Packages & Reshipping

If a package is returned to us for reasons outside of ABU’s or the carrier’s control, the customer is responsible for the reshipping cost. This can happen, for example, if an incorrect address was provided or if a package sent to a UPS or FedEx pickup location was not collected within the carrier’s holding time.

Once the package is back in our possession, ABUCares will reach out to help arrange reshipment and explain the next steps.

Address Changes & Carrier Intercepts

If a shipment needs to be intercepted or redirected due to an issue not caused by ABU or the shipping carrier, any carrier intercept fees must be covered by the customer. These fees vary depending on the carrier and service level and must be paid before we can request the intercept.

Daily Shipping Cutoff Times

Our daily shipping cutoff is 1:00 PM local time for U.S. warehouses and 3:00 PM local time for Canada. Orders placed after these times are not guaranteed to ship the same day. We’ll always try our best, but same-day processing depends on daily order volume.

Lost or Damaged Packages

If a package is lost or arrives damaged, a claim must be filed with the shipping carrier.

For USPS shipments, customers can request a mail search at their local post office or online at usps.com/help/missing-mail.htm.

For UPS or FedEx shipments, please contact ABUCares, as these claims are best handled by the shipper.

Shipping to Pickup Locations

When shipping to a location where the package will be held for pickup (such as a UPS Store or FedEx location), please provide clear and accurate details. The pickup location should be entered in the company field during checkout (for example, “UPS Store”).

If a pickup location requires a specific carrier, make sure to select the correct shipping option at checkout. Choosing the wrong carrier may result in the package being returned to us, which can cause delays and additional shipping costs.