I entered the wrong address. Can I change it?

Be sure to review your order confirmation email after placing your order to ensure all details are correct.

I entered the wrong address and my order has not yet shipped

If your order has not yet started processing, the quickest way to resolve this is:

1. Follow our step-by-step guide to cancel your order — this is fully automated and will issue a refund immediately. You can then place a new order with the correct address.
2. Alternatively, use the "Edit" button on your Order Status Page. This will place your order back into your cart so you can update your address and checkout again.

You can access your Order Status Page via the "Orders" page on your account at ABUniverse.com (look for the person icon at the top of the page), or by following the "View your Order" link in your order confirmation email.

If you would prefer us to update the address directly, please submit a support ticket as soon as possible. During busy periods we may not be able to process all requests in time before your order ships.

I entered the wrong address and my order is already in transit

Once an order has shipped, we may not be able to make address changes directly. We recommend:

• Using the tracking information provided to redirect your package or request it be held for collection at a local depot
• Contacting us via support ticket — we may be able to initiate a recall of your package, though this cannot be guaranteed and depends on where your package is in transit

Please note that if a recall is required, return shipping costs and any new shipping costs for redelivery will be charged. Please contact us as soon as possible.

My order was delivered to the wrong address

Once a package has been delivered, our options are limited and we cannot take responsibility for delivery to the address provided.

• If possible, we recommend attempting to retrieve your package from the address it was delivered to
• If retrieval is not possible, we may be able to arrange a redelivery, however, you may be responsible for the cost of some or all items in the order as well as associated shipping costs
• We will require confirmation of the correct new address before proceeding with any redelivery for orders delivered to an incorrect address

Please submit a support ticket with your order details as soon as possible so we can assist you.