I need an urgent order change! What do I do?

Be sure to review your order confirmation email as soon as possible.
If you notice anything that needs to be changed, it's important to act quickly.

As long as your order has not yet started processing, you can make changes directly from your Order Status Page using the Edit or Cancel buttons.

Editing or Canceling an Order

If the Edit or Cancel buttons are available on your Order Status Page, you may use them to make changes. Please note:

• Both buttons will cancel the original order and issue a refund
• The Edit button will place your order back into your cart so you can make changes and checkout again
• You can also follow our step-by-step guide to cancel your order and place a new one with the correct items
• These buttons are only available before the order begins processing

Once an order has started processing or is being prepared for shipment, edits or cancellations may no longer be possible.

Changing a Shipping Address

Address changes follow the same rules as cancellations and edits:

• If the order has not begun processing, use the Edit or Cancel option and place a new order with the correct address
• Once the order is in transit, we are unable to modify the shipping address

If you do not see the Edit or Cancel buttons and need assistance, please submit a support ticket as soon as possible. While we'll do our best to help, changes cannot be guaranteed once processing has begun.