If we experience a sudden stock shortage of something you ordered, we'll contact you about it, most likely via email. The order will be placed on hold while we wait to hear back from you. We will present you with some options for how to proceed with your order.
Hold the order until the restock arrives. This will be the slowest option, but we'll be happy to hold onto your order until we can fulfill it.
Swap the affected part of your order for a different product. The swapped product must be the same value or less.
- Ship what we do have and refund the rest. This applies when we're only short on part of your order. The refund will be in the form of a voucher that can be used like store credit on a future order.
- Refund the whole order.
We will hear alternatives, but they will be evaluated on a case by case basis and are not necessarily going to be approved.
We will not:
- Hold part of your order and ship the rest
- Upgrade for free to a more expensive product as part of a swap
- Expedite shipping for free