If you received an email stating that you're order is on HOLD, This could mean a couple of different things.
1. Your order needs more information to be completed (ie. shipping info, payment info etc).
2. We are out of stock of that Item and you need to choose a different item to complete your order.
3. The Shipping Department is experiencing some difficulty and will resume regular business ASAP.
The best thing to do If your package is put on HOLD is to contact us here: https://abucares.abuniverse.com/helpdesk/
After sending us an Email, we will get back to you within 24 hours.