Shipping & Delivery
I ordered today; where is my tracking number?
You won’t get a tracking number until your order has been processed in one of our Warehouses. We’ll email you the tracking number as soon as the label...
Back Orders / Split Shipping (Australia)
I only received half of my order! Where is the other part?Due to limitations regarding freight dimensions, larger orders will be in several boxes. Som...
Delivery Address Formatting Instructions
ABU Australia is a Delivery fulfilment service (No Pick-up). It is important when placing orders that you fill in the details correctly. Address data ...
My courier is reporting shipping delays
In situations where a courier expects delays with your package this should be reflected in your tracking information. These delays usually resolve the...
Can I ship to P.O. Box or Parcel Locker?
You certainly can ship to a PO Box or Parcel Locker. You will need to select the Australia Post shipping option for your region.If you select Street a...
Discreet Packaging & Shipping
All packages we send out are discreet, with no reference to ABU or the contents of your order.Single Packs and SamplesAll our Single packets and sampl...
Not home to accept delivery of an order
If you work or will not be home to collect your order from the courier there are a range of options to choose from.If you live in a secure apartment b...
What Courier Service does Australia use?
AustraliaRoad Freight-Australia Post is our primary delivery partnerRoad freight couriers other than Australia Post cannot deliver to PO boxes or parc...
How do holidays affect shipping?
Just because it's a holiday doesn't mean we're not necessarily here; some of our warehouse teddy bears are real workaholics!That being said, if it's a...
My Order Says It's "On HOLD." What Does This Mean?
If you received an email stating that your order is on HOLD, this could mean a couple of different things. Below are some reasons why we may need to p...
My order is marked as "Processing." What does this mean?
Processing is the normal status that your order will go into after receiving payment.This means it's in queue and waiting to be packed by one of our w...
My Package's Status Is "Completed." What Does This Mean?
If you received an email with your TRACKING NUMBER, your package has been processed and is ready for pickup by the carrier. Completed status does not ...
I entered the wrong address. Can I change it?
Be sure to review your order confirmation email after placing your order to ensure all details are correct. I entered the wrong address and my orde...
My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
If you just got your shipping notification email, and you're trying to look at the tracking, be patient. New tracking numbers will generate errors or ...