Why is my order on hold for an unvalidated address?

Last updated: September 17, 2026
Available in all regions

Why is my order on hold for an unvalidated address?

When you place an order with ABU, we validate the delivery address against the carrier's database to ensure it is correct and deliverable. If there is an issue confirming your address, you will receive an email with the subject line '[ACTION REQUIRED] We had some issues confirming your address' or ' has been placed on hold due to an unvalidated address'.

What does the email mean?

The email indicates that there is a discrepancy between the address you provided and the carrier's address database. This can happen due to a typo, missing information, or formatting issues.

How to reply or correct the address

  1. Review the address details you provided in your order confirmation email.
  2. If you spot any errors, reply to the email with the corrected address.
  3. If the address is correct, please confirm it by replying to the email.

How long is the order held?

Your order will be held for up to 7 days while we await your response. During this time, the order is not cancelled or charged twice.

What happens if I do not respond?

If we do not receive a response within 7 days, the order will be automatically cancelled. You will not be charged for a cancelled order.

If you have further questions or need assistance, please contact our customer support team.

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