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Melbourne Cup HolidayABU Australia will be closed for the Melbourne Cup Long weekend any Orders after 1pm 30 October 2026 will be shipped on Wednesday 4th November 2026

I have contacted ABUCares but havent received a response yet

Last updated: September 16, 2026
Available in all regions

If you haven't received a response from ABUCares, here's what you can do:

  1. Check for an automated confirmation email with a ticket number. This confirms your ticket was created successfully.

  2. For general order inquiries or customer support questions, expect a response within one business day. If you haven't heard back after two business days, contact us with your ticket number to request an update.

  3. If you didn't receive an automated response, please resubmit your ticket using our web forms.

  4. For sponsorship inquiries, it's best to use our web forms. Email submissions may end up in spam due to the high volume of emails we receive.

  5. You can also reply to tickets via email and check your ticket status by logging into your abuniverse customer account.

Please note that response times may be longer during sales events.

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