How to cancel your order
Last updated: September 6, 2026
Applies to: United States, Canada, Australia, United Kingdom, Europe
You can cancel your order directly from the Order Status Page.
What you'll need: Your Order Confirmation Email (Subject: Order XX Confirmed)
Step 1 — Open your Order Status Page
In your confirmation email, click the green "View your Order" button.
Step 2 — Click "Cancel"
On the Order Status Page, you'll see three action buttons on the right. Click "Cancel".
Step 3 — Confirm the cancellation
A confirmation prompt will appear. Confirm to proceed.
Done! You'll receive a cancellation confirmation email and the page will update to reflect the cancelled status.
Missing Cancel Button
If you only see the "Reorder" button and the "Cancel" and "Edit" buttons are missing, your order has begun processing and cannot be auto-cancelled.
In this case:
- United States, Canada & Australia: Please create a ticket, we may be able to pull back your package.
- EU / UK: Unfortunately, once a package has begun processing we are unable to pull it back.
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