Rewards Policy
En vigor desde 9 de octubre de 2026
Contenido
These terms govern ABU Rewards, our points programme. By joining you accept them. They apply alongside our Terms of Service, Refund Policy and Privacy Policy, and where they conflict with local law, local law applies.
Eligibility
Open to private individuals with a customer account who buy for personal use. Businesses, resellers and anyone buying for commercial purposes cannot join. If we find that purchases are commercial, membership ends and all points are removed.
Membership is by invitation and starts when you join from your account. Points are earned and spent across all our regional stores.
One membership per person. Memberships, points and rewards cannot be transferred, sold or combined.
Earning points
You earn points at the rate shown on your Rewards page for your current tier:
- On orders, calculated on the merchandise value after discounts and before shipping and tax. Points are held for 30 days after payment, then become available.
- On other actions listed on the Rewards page, credited once per action and available immediately.
Gift cards and orders placed before you joined do not earn points.
Points have no cash value, are not money, and cannot be exchanged for cash.
Cancellations, refunds and chargebacks
Cancelled or refunded orders
The points the order earned are removed. For a partial refund, points are removed in proportion to the refunded amount. Points you have already spent are not reclaimed.
Chargebacks
If you open a chargeback or payment dispute with your bank or card issuer for an order, your membership ends at once and all your points, held and available, are forfeited. Any unused reward code is cancelled. You may contact us afterwards; reinstatement is at our discretion.
Expiry
Points expire 12 months after they were earned. Spending uses your oldest points first. If you receive reward emails, we tell you before points expire.
Tiers
Your tier depends on the points you have earned in the last 12 months, before any spending or expiry. The thresholds and the benefits of each tier are shown on your Rewards page.
- You move up as soon as you reach the next threshold.
- Once a year we review your tier; if your points in the last 12 months are below your tier's threshold, you move down one tier.
- Benefits attached to a tier apply only while you hold it.
Spending points
You spend points on the rewards listed on your Rewards page. A reward is issued as a code that is:
- for the store you choose and tied to your account;
- usable once, and valid for 12 months from issue unless the reward says otherwise;
- not combinable with other discount codes unless the store allows it at checkout;
- final once issued: it cannot be reversed and the points are not returned.
Spending points does not earn points on the amount the reward covers.
Reward emails
Reward emails tell you about expiring points, tier changes and your membership. You choose whether to receive them when you join, and you can change this at any time under Notifications in your account. Emails that confirm something you did, such as a reward code you requested, are sent regardless.
Leaving
You can leave the programme at any time from your account. Leaving forfeits all your points. Unused reward codes stay valid until their expiry. You can rejoin later if the programme is open to you; forfeited points are not restored.
Misuse
We may remove points, cancel rewards or end a membership if points were earned through:
- fraud;
- multiple accounts;
- reviews that breach our review rules;
- any other abuse of the programme.
We will tell you if we do.
Changes and ending the programme
We may change the earning rates, tier thresholds, rewards and these terms. Changes that reduce what your points are worth take effect 30 days after we notify you by email or on your Rewards page, and your available points can be spent under the old terms during that time. We may end the programme with 30 days' notice; points not spent by the end date are forfeited.
Your data
To run the programme we process your account details, your orders, the actions that earn points, and your points and rewards, because this is necessary to provide the programme you joined. Details are in our Privacy Policy.
Contact
Questions about the programme go through a support ticket on our website.