Returns, Refunds & Exchanges
My package was returned to ABU: what happens next?
If your package was returned to ABU, it may be due to an incorrect address, uncollected package, or using a PO Box with a non-USPS service. Reshipping costs are the customer's responsibility. ABUCares will contact you after the package is returned. You can request a refund instead of reshipping.
Diapersuit Exchange Program Details
Learn how to exchange a Diapersuit from ABUniverse if it doesn't fit or you want a different color. Follow the steps for a smooth return process.
Which size should I order? Sizing guide and ordering the wrong size
Measure accurately to find the right size for your order, as sizing can vary between product lines. Check specific size charts for products like Cushies, Space, or Super Dry Kids. If you order the wrong size, refer to the exchange and cancellation policy for changes or exchanges.
How to Cancel Your Order, and Policies Regarding Returns and Refunds
Learn how to cancel your order and understand the policies for returns and refunds.
How to cancel your order
Learn how to cancel your order from the Order Status Page. Follow steps to confirm cancellation or find out what to do if the "Cancel" button is missing.
I Received the Wrong Size or Product. What Do I Do?
Find out what to do if you received the wrong size or product. Learn how to submit a ticket and get the correct item at no extra cost.
What If My Diapers Are Defective or Damaged?
Learn what to do if your diapers are defective or damaged. Find out how to report issues, what compensation might be available, and which problems are eligible.