My package was returned to ABU: what happens next?

Last updated: September 17, 2026
Available in all regions

If your package was returned to ABU, there are a few common reasons this might have happened:

  • The address provided was incorrect or incomplete.

  • The package was not collected at a UPS/FedEx pickup point.

  • A PO Box was used with a non-USPS service, which is not supported.

If the return was due to an issue outside of ABU's and the carrier's control, such as those listed above, the cost of reshipping the package will be the customer's responsibility.

What happens after a package is returned?

Once your package is returned to ABU, our ABUCares team will reach out to you. This process typically takes a few days after the parcel is back in our possession.

Can I get a refund instead of a reship?

If you prefer a refund instead of having your package reshipped, please let us know when ABUCares contacts you. We will process the refund according to our policies.

If you have any further questions or need assistance, please contact our support team.

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I have contacted ABUCares but havent received a response yet

If you haven't received a response from ABUCares, check for an automated confirmation email with a ticket number. Expect a response within one business day for general inquiries. If there's no reply after two days, contact us with your ticket number. Resubmit your ticket if no automated response was received.