I have contacted ABUCares but havent received a response yet

Last updated: September 16, 2026
Available in all regions

If you haven't received a response from ABUCares, here's what you can do:

  1. Check for an automated confirmation email with a ticket number. This confirms your ticket was created successfully.

  2. For general order inquiries or customer support questions, expect a response within one business day. If you haven't heard back after two business days, contact us with your ticket number to request an update.

  3. If you didn't receive an automated response, please resubmit your ticket using our web forms.

  4. For sponsorship inquiries, it's best to use our web forms. Email submissions may end up in spam due to the high volume of emails we receive.

  5. You can also reply to tickets via email and check your ticket status by logging into your abuniverse customer account.

Please note that response times may be longer during sales events.

Was this article helpful?

Still need help?

Our support team is here to assist you

Contact Support

Related Articles

How to Cancel Your Order, and Policies Regarding Returns and Refunds

Learn how to cancel your order and understand the policies for returns and refunds.

My package was returned to ABU: what happens next?

If your package was returned to ABU, it may be due to an incorrect address, uncollected package, or using a PO Box with a non-USPS service. Reshipping costs are the customer's responsibility. ABUCares will contact you after the package is returned. You can request a refund instead of reshipping.

Chargebacks and payment disputes: what happens to my order

If you have concerns about a charge, contact ABUCares before disputing with your bank. Filing a chargeback freezes or cancels your order and any pending refund. Chargebacks can affect your ABU account status and future orders. If a dispute was opened by mistake, contact your bank to withdraw it and inform ABUCares.

Order Confirmation Information

Learn what details are included in your order confirmation email and what to do if you haven't received it. Find out how to resolve issues with your order.

Wholesale, reseller and retail partner enquiries

Learn how to become an authorized reseller or retail partner with ABU. Find out about regions, contact info, order requirements, and required documentation.