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Knowledge base
Frequently Asked Questions
FAQ - General
22
ABU Shipping Policies & Advisements
Can I get notified when a product comes back in stock?
Can I preorder a product that's out of stock?
Diapersuit Exchange Program Details
Do ABU products have latex?
View all 22
ABU United States
8
Can I Ship to a PO BOX?
I only received half of my order! Where is the other part?
Can I "Will-Call" & Pick Up My Order?
My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do?
How to Order to a US Military Address
View all 8
ABU Canada
5
When will my order ship?
Can I Ship to a PO BOX?
Can I buy from ABU through ODSP?
ABU Canada Holiday Closures
Can I collect an order from you? Do you have a physical store?
ABU United Kingdom
6
Can I collect an order from you? Do you have a physical store?
What shipping services do you use?
Contact Us
DPD Pickup Shops
ABU UK Holiday Closures
View all 6
ABU Australia
7
Address Formatting Instructions
ABUniverse Australia Packing
What Courier Service does Australia use?
Not home to accept delivery of an order.
Can I ship to P.O. Box or Parcel Locker?
View all 7
ABU Japan
0
ABU Europe
8
Where do you ship to? How much does it cost and how long does it take?
What carriers do you use?
Parcel Shops, pick up locations and packstations.
Ordering from Norway or Switzerland? Please check here first!
ABU EU Holiday Closures
View all 8
ABU Mexico
0
My ABUniverse Account
Password Recovery
1
How Do I Reset My Password?
Change Email
0
Automatic Re-Order
1
Does ABU do subscription or reorder payments?
My Order Status
Hold
1
My Order Says It's "On HOLD." What Does This Mean?
Processing
1
My order is marked as "Processing." What does this mean?
Completed
1
My Package's Status Is "Completed." What Does This Mean?
Will-Call
1
My Order's Status Is "Will-Call". What Does This Mean?
Order Issues
Incorrect Product or Size (ABU's Mistake)
1
I Received the Wrong Size or Product. What Do I Do?
Product is Damaged/Defective
1
What If my Diapers are Defective or Damaged?
Stock Shortages
1
What if ABU runs out of what I ordered?
I've ordered the incorrect items.
1
I've ordered the incorrect items.
I've provided an incorrect shipping address.
1
I've provided an incorrect address for my order.
Shipping / Tracking
UPS
2
Control Your Order Delivery Options With "UPS My Choice"
How Do I Ship My Package To A UPS Location?
USPS
0
Tracking Orders
3
I ordered today; where is my tracking number?
My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong?
My courier is reporting shipping delays.
FedEx
2
Control Your Order Delivery Options with "FedEx Delivery Manager"
How Do I Ship My Package To a FedEx Location?
Product Information
2-Tab Diapers
4
ABU Super Dry Kids™
ABU Cushies™
Kiddo by ABU™
ABU Lavender™
4-Tab Diapers
6
ABU Space™
ABU Simple™
ABU LittlePawz™
ABU Preschool Cloth-Backed™
ABU Preschool Plastic™
View all 6
Other Disposable Products
1
ABU PowerUps
Vaulted Products
1
Vaulting products.
Social Media
Email Newsletter
1
How Can I Stay Updated With ABU Through Email?
Twitter
1
How Do I Check ABU's Twitter Updates?
Facebook
1
How Do I See ABU's Facebook Updates?
Instagram
1
Can I follow ABUniverse on Instagram?
Fetlife
1
Fetlife
Reddit
1
Are ABUniverse active on Reddit?
Coupons / Promos / Military Discounts
Military Discount/Services Discounts
1
I Have Served In the Armed Services/Emergency Services. How Do I Receive My Discount?
Ideas / Modeling / Employment
Designs & Ideas
1
I Have Some Cool Designs I'd Like To Share! Where Can I Send Them?
Modeling
1
How Do You Select Models For The ABU Website? Can I Be An ABU Model?
ABU Employment
1
Is ABU Hiring?
Accepted Payment Options
Paypal
1
Paypal, Now Even Easier! Integrated With US and CA Checkout Pages!
ABU Gift Cards
1
Gift Code FAQs
All Major Credit Cards
0
FSA
1
I Received a FSA Card from My Company. Can I Use That For Diapers?
Money Orders / Checks
1
Does ABU Accept Mail Orders?
ABU Product Distributors
ABU Canada
1
ABU Canada
ABU Japan
1
ABU Japan
Cyber week, Sales and Promotions
Important information: Sales
3
Cyber-Week Sale 2023 - Before you buy.
I placed an order before/after the sale was live, can I still get a discount?
Cyber Week - United States shipments.