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Shipping Policy

Effective September 25, 2026

Contents

This policy explains where we ship from, when orders go out, and what happens when a delivery goes wrong.

Where we ship from

All orders ship from the UK. Standard parcels are delivered by Royal Mail; larger items are delivered by DPD. Orders placed by 15:30 Monday to Friday are usually dispatched the same day. We do not dispatch on weekends or UK public holidays.

Shipping is free on orders over £50 to the UK Mainland, Channel Islands and Isle of Man; under £50, a flat delivery charge applies. Delivery to the Highlands, Islands and Northern Ireland is charged at cost. Enter your postcode at checkout to see the services and prices available to you.

We ship to Ireland, Switzerland and Norway from the UK. Other customers in Europe should order from our EU store.

Delivery times

Delivery estimates count business days from dispatch and vary by destination and carrier. Tracking details are emailed once your order is dispatched.

Duties and taxes

Unless we say otherwise at checkout, you are responsible for any customs duties, taxes and fees charged on your order.

Failed deliveries and returned packages

If your order is returned to sender, we will contact you once it is back with us to arrange what happens next. If the return was not the fault of the carrier or of us (for example, the address you gave was incorrect or incomplete, or the package was not collected from a pickup location within its holding time), the costs of the return and of reshipment must be paid before the order is resent, or are deducted from any refund due.

Address changes in transit

Changing the delivery address of an order in transit incurs a carrier intercept fee, which varies by carrier and service level and must be paid before the intercept is requested. Orders are not guaranteed to be eligible for modification while in transit.

Lost or damaged packages

For a package lost in transit or damaged, a claim must be filed with the carrier:

  • USPS: ask for a mail search at your local post office, or request one online.

  • UPS or FedEx: contact us at abucares@abuniverse.com; these claims are best started by the shipper.

Shipping to a pickup location

When shipping to an address where the package will be held for pickup, be as specific as possible: put the location name, such as "UPS Store", in the company field of the order. If the location only accepts a specific carrier, select a matching shipping option at checkout; otherwise the package may be returned to us, causing delays and additional shipping fees.

Contact

Questions about shipping: abucares@abuniverse.com.