I have been double charged!

Last updated: October 9, 2026

Available in all regions

If you are seeing two charges on on your account these can be for multiple reasons, either:

you accidentally placed two orders, check your order confirmation, if this is the case continue with:
your bank displays reservations and charges separately
We use a concept called "card reservations" similar to how a car rental company blocks a certain amount on your card, and charges only used miles. We only block the amount on your card and capture it later. This is done because card payment fees are due only at capture, resulting in lower processing fees for the payment.

You will not be charged twice; there is no downside for you as a customer to this process.

Some banks display these charges separately but the money is only deducted once.

Was this article helpful?

Still need help?

Our support team is here to assist you

Contact Support

How do I get an invoice or receipt for my order?

Download the invoice for any order from your account page, plus an HSA/FSA receipt where it applies.

Does ABUniverse ship discreetly? What packaging do you use?

Learn about ABUniverse's discreet shipping options, including poly mailers and plain cardboard boxes. Find out how international orders are labeled for customs.

How Do I Receive My Military/Emergency Services Discount?

Learn how to receive your military or emergency services discount at ABUniverse. Find out eligibility criteria and how to submit verification evidence.

Is ABU Hiring?

Find out how to apply for a job at ABU, where every open role is listed, and how to be told when a new one goes up.

Which size should I order? Sizing guide and ordering the wrong size

Measure accurately to find the right size for your order, as sizing can vary between product lines. Check specific size charts for products like Cushies, Space, or Super Dry Kids. If you order the wrong size, refer to the exchange and cancellation policy for changes or exchanges.