Shipping Policy
Effective September 25, 2026
Contents
This policy explains where we ship from, when orders go out, and what happens when a delivery goes wrong.
Where we ship from
Delivery times
Delivery estimates count business days from dispatch and vary by destination and carrier. Tracking details are emailed once your order is dispatched.
Duties and taxes
Unless we say otherwise at checkout, you are responsible for any customs duties, taxes and fees charged on your order.
Failed deliveries and returned packages
If your order is returned to sender, we will contact you once it is back with us to arrange what happens next. If the return was not the fault of the carrier or of us (for example, the address you gave was incorrect or incomplete, or the package was not collected from a pickup location within its holding time), the costs of the return and of reshipment must be paid before the order is resent, or are deducted from any refund due.
Address changes in transit
Changing the delivery address of an order in transit incurs a carrier intercept fee, which varies by carrier and service level and must be paid before the intercept is requested. Orders are not guaranteed to be eligible for modification while in transit.
Lost or damaged packages
For a package lost in transit or damaged, a claim must be filed with the carrier:
USPS: ask for a mail search at your local post office, or request one online.
UPS or FedEx: contact us at abucares@abuniverse.com; these claims are best started by the shipper.
Shipping to a pickup location
When shipping to an address where the package will be held for pickup, be as specific as possible: put the location name, such as "UPS Store", in the company field of the order. If the location only accepts a specific carrier, select a matching shipping option at checkout; otherwise the package may be returned to us, causing delays and additional shipping fees.
Contact
Questions about shipping: abucares@abuniverse.com.